Returns Policy
Returns Policy and 30-Day Guarantee
Nuyva is operated by HoldingAI Ltd.
Return window
You may request a return within 30 days of delivery of your order. The delivery date shown by the carrier’s tracking information is used as the start of this period.
30-day money-back guarantee
You may try your product under normal household use. If you are not satisfied, contact us within 30 days of delivery to request a return.
For packs containing multiple units, one unit may be reasonably tested. The remaining units must stay unused. The complete pack, including the tested unit, must be returned to receive a full refund of the price paid for the pack.
Normal signs resulting from a reasonable trial do not automatically make the product ineligible. The guarantee does not cover damage caused by misuse, alteration, neglect, excessive wear, or an accident after delivery.
Sale and promotional items
The returns policy and 30-day guarantee also apply to sale, discounted, and promotional items. Only items clearly identified as “Final sale” before purchase are excluded.
How to request a return
Email nuyva.com@gmail.com with your order number, the reason for your request, and, if the product is damaged, defective, or incorrect, photos showing the issue.
Do not send the product before receiving our return instructions. Once the request is approved, the return must be sent to: UNIT 1 3 FREELAND PARK WAREHAM ROAD, Poole, ENG, BH16 6FA, United Kingdom.
Return shipping
If the product received is damaged, defective, or different from what was ordered, Nuyva covers the return shipping cost. For a change-of-mind return or use of the satisfaction guarantee, return shipping remains the customer’s responsibility. Free shipping on the original order does not mean that return shipping is free.
Refunds
When the return is received, we inspect it and email you to confirm whether the refund has been accepted or to explain why it has been refused. Once accepted, the refund for the price paid for the returned products is sent to the original payment method within 5 business days. Your bank or card issuer may need additional time to display the refund.
No original shipping cost is deducted when that shipping was provided free of charge. Return shipping paid by the customer is non-refundable, except when Nuyva covers it for a damaged, defective, or incorrect product.
Exchanges
To request an exchange, contact us at nuyva.com@gmail.com. Replacements are subject to availability. For a damaged, defective, or incorrect product, Nuyva covers the costs associated with the replacement.
Contact
HoldingAI Ltd, operator of Nuyva
nuyva.com@gmail.com
UNIT 1 3 FREELAND PARK WAREHAM ROAD, Poole, ENG, BH16 6FA, United Kingdom